Privacy Policy

Effective Date: 1 March 2026

Welcome to Q Bet Casino. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website and services in the United Kingdom. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Data Controller

Q Bet Casino is the data controller responsible for your personal data. You can contact us at:

Email: [email protected]
Address: Q Bet Casino Ltd, 123 Gaming Street, London, UK, SW1A 1AA
Phone: +44 20 7946 0123

2. Information We Collect

We collect and process the following personal data about you:

Identity Data: name, date of birth, gender
Contact Data: email address, postal address, telephone numbers
Account Data: username, password, transaction history, account preferences
Payment Data: payment card details, billing address, payment history
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website
Usage Data: information about how you use our website, products, and services
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences

3. How We Use Your Information

We use your personal data for the following purposes:

To register and manage your account
To verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and age verification
To provide you with our gaming services and process your transactions
To communicate with you, including sending account updates, promotional offers, and customer support
To improve and personalise our services and website
To detect and prevent fraud and other prohibited or illegal activities
To comply with legal obligations and protect our rights

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a contract: to provide you with our services;
Legal obligation: to comply with applicable laws and regulations;
Legitimate interests: to improve our services, prevent fraud, and protect our business;
Consent: where you have given your explicit consent, for example, to receive marketing communications.

5. Sharing Your Information

We may share your personal data with:

Service providers and partners who assist in operating our business, such as payment processors, identity verification providers, and IT service providers;
Regulatory and law enforcement authorities as required by law or to protect our rights;
Other entities within our corporate group;
Third parties in the event of a merger, acquisition, or sale of assets.

We ensure that any third parties we share your data with provide an adequate level of protection.

6. International Transfers

Your information may be transferred to, and stored at, destinations outside the UK. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with UK data protection laws.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

9. Your Rights

You have the following rights under UK data protection law:

The right to access your personal data;
The right to correct inaccurate or incomplete data;
The right to erasure (the “right to be forgotten”) in certain circumstances;
The right to restrict processing;
The right to data portability;
The right to object to processing;
The right to withdraw consent at any time where processing is based on consent;
The right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

To exercise any of these rights, please contact us at [email protected].

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information, please see our Cookies Policy.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page with an updated effective date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: Q Bet Casino Ltd, 123 Gaming Street, London, UK, SW1A 1AA
Phone: +44 20 7946 0123